It is our first objective customer satisfaction and ensures that it receives its orders on time and in perfect condition. When you receive a mailed order, you have to ensure that the packaging has not been opened and the products are in perfect condition. Solpanin S.A has created the Policy for Shipping and Delivery ensures that the service is the same for all our customers. This policy is limited to the following stipulations:
- Online Availability
- List of Stipulations of Available Products
- Delivery Time
- Delivery Areas
- Articles Exceeding Weight and Size
- Deliveries and the Cash Payments
- Orders Waiting
- Tracking your Order
- Contact Solpanin, S.A
1. Online Availability
Online availability is to determine approximately when your order will be delivered. This does not include the time it takes to the product after it has been sent from our distribution center.
2. List of stipulations of Access Products
Product Inventory
Usually we ship order from the next business day. We send the product and once we have found the product exists in our inventory.
Order in Standby
Normally, the order will be shipped in 1-2 weeks. If the products are not in our inventory, the order will be sent as soon as possible after they are received in our warehouse.
Out of Stock
The products will be sent when available. If product is not currently in existence in our inventory and we are unable to specify exactly where the manufacturer is making available the product. The order will be sent as soon as we receive it in our warehouse.
Orders In Advance
The request has been made to the product distributor and we are waiting for their arrival in our warehouse. Solpanin S.A communicates with the customer when your order arrives at our warehouse and sends the request as soon as possible.
3. Delivery Time
The time of delivery of orders is determined from the date that the request comes from our distribution center.
4. Delivery Areas
Solpanin S.A only makes deliveries through the republic of Panama . In any case, a difficult delivery can occur if the delivery address is out of our reach or scope of the company that makes postal delivery.
5. Articles Exceeding Weight and Size
It may be that there are restrictions in terms of delivery orders that exceed 30kg/66lbs. In any case, Solpanin S.A communicates with the client to explain how the product will be sent.
6. Delivery and Payment in Cash
In the case of delivery and payment in cash, the customer agrees to pay the full amount of the order. Solpanin S.A communicates with the customer and explains the procedure for delivery and payment in cash.
7. Orders Waiting
We will deliver orders as quickly, but not before the delivery date. If the distributor, for some reason unspecified changes the date of availability of the product, the order will be sent as soon as the dealer gives us a date of availability. Your credit card will not be charged with extra fees for waiting time.
8. Tracking your Order
For shipped orders by a delivery company, a confirmation number will be sent to the client. The confirmation number guarantees the tracking of the order and to get more information about the delivery date.
9. Contact Solpanin, S.A
If you have questions or doubts about the Policy of Shipping and Delivery. We can be contacted at the following coordinates:
Solpanin, S.A
Altos de Nvo. Arraijan,
Calle La Pradera # D222
Email: information@solpanin.com |
